Confirm sign-in through a work account (SSO), extra identity checks (MFA), user permissions and how access is added or removed. Verify these before live use.
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Security assurance
Review protection for your study information.
Access, separation between customers, source history and recovery are central to a Sponsor or CRO evaluation. Check the requirements and supporting evidence for how you plan to use Tenvia.
Public information · Reviewed 27 September 2026
This page explains the public security principles. Detailed system information and sensitive reports require an agreed review and permission to share.
Check which documents are available →
The public examples use sample data. Check what is available for an evaluation and which security and quality documents can be shared before sending sensitive information.
Evidence to review
What your team needs to know.
Use this list to plan your checks. A listed safeguard is something to verify, not confirmation that it is in place or that supporting documents can be shared.
Review areaCurrent statusPublic information
Verify Sponsor, study and role boundaries for the selected deployment and intended use.
Before live use, verify and document where data is hosted, how it is encrypted and who controls the encryption keys.
Review how protocol changes are linked to evidence, reasons, responsible people, dates and versions. Confirm formal audit and approval controls for the planned use.
Ask which secure development, testing and vulnerability response material is currently available and approved for your review.
Backup, recovery, continuity, incident contacts and notification commitments are defined before production.
Common questions
Answers for your supplier review.
These answers describe what is publicly confirmed. Check the agreed safeguards and supporting evidence for the service you plan to use.
Request supporting documentsNo. The public decision history is a fictional illustration, not a validated audit trail or electronic signature. For a customer release, test user identity, timestamps, completeness, change history, retention, retrieval and the applicable quality controls for your intended use.
Documents to request
Ask what evidence is available for your review.
The list below shows documents you may need for a supplier review. We must confirm which are available and can be shared before granting access.
01Architecture overviewCheck availabilityOn request
02Security testing summaryCheck availabilityOn request
03Incident response overviewCheck availabilityOn request
04Business continuity and recovery evidenceCheck availabilityOn request
05Secure development overviewCheck availabilityOn request
Security & supplier review
A clear path
to your review.
Explore the product, discuss a study or request assurance evidence. Choose the conversation your team needs.
What would you like to review?
01 / Choose your reviewConfidentiality agreement and approved access
Tell us which security, privacy, quality or architecture evidence your team needs to review.
Your review
02 / Describe your prioritiesPlease keep patient information and confidential study documents out of this request.
Submit your enquiry directly through HubSpot.
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